Shipping policy

Shipping Policy

Bamboro aims to provide a simple, reliable and transparent delivery experience. Below you will find all important information about our shipping procedures.

Shipping area

We currently ship within Australia.

Shipping costs

Free standard shipping on all orders over $80 AUD. Orders under $80 AUD are charged a flat shipping rate, shown at checkout. No hidden fees. All costs are visible at checkout.

Order processing time

Processing: Orders are processed within 1 to 2 business days, Monday to Friday. Cut off time: Orders placed before 17:00 AEST are processed the same day. Weekend orders: Orders placed during the weekend are processed on the next business day.

Delivery time

Estimated delivery time: 5 to 7 business days within Australia. Delivery takes place from Monday to Friday. Please note that delivery times are estimates and may vary due to external factors such as weather or carrier delays.

Shipping method

Carriers: We work with reliable carriers including Australia Post and other trusted couriers. Insured delivery: All shipments are insured. In case of loss or damage, please contact our customer service. Sustainable packaging: We use environmentally friendly packaging whenever possible.

Tracking information

Confirmation and tracking: After shipment, you will receive an email containing your tracking details and the name of the carrier. Order tracking: You can track your order by entering your tracking number. Assistance: For any tracking questions, please contact our customer service through the contact form.

Missing items

Reporting: Missing items must be reported within 7 days after delivery to info@getbamboro.com. Resolution: We will resolve the issue as soon as possible by sending a replacement or issuing a refund.

Return policy

Period: Returns are possible within 30 days of receiving the item. Conditions: The item must be unused, undamaged and in its original packaging. Personalised items are not eligible for return. Costs: Return shipping costs are covered by the customer unless the item is damaged or incorrect, in which case we will cover the costs. Refund: A refund will be issued within 14 days after receiving the returned item, using the original payment method.

Warehouse fees

We do not charge any additional warehouse or restocking fees for returns.

Return cost overview

Damaged or faulty item: Return shipping costs are fully covered. Change of mind: Actual return shipping costs are covered by the customer.

Contact information

Company name: Meijermedia LLC
Address: Ste. 208-298, 400 Rella Blvd, Montebello, NY, United States
Email: info@getbamboro.com
Company registration number: 2025-001632575
Customer service: Monday to Friday, 09:00 to 22:00. Saturday and Sunday, 12:00 to 19:00.
Contact form: click here